Purchase Information

Freight is calculated by our Team for each order to ensure we find the right option for you based on cost and time frame. This is calculated once we receive your order.

Our office will contact you via email with shipping costs for your approval. 

Payment can then be made once this is approved as an order with Credit Cards or via Direct Deposit.  In the email from our team, you will find a HappenPay Link to Pay via Card. 

All of the products featured on this website are available through our dealer network throughout Australasia. DeckHardware maintains stock levels of all standard stock; however with over 10,000 stock lines some parts are brought into order requiring a deposit.

Please check and confirm all items, quantities and measurements before placing your order. Should not all items be available in our warehouse we will contact you.

Collection

If your order is being collected, please collect within 10 days after we inform you they are ready to be collected. If you do not, then unless you have made alternative arrangements with us we will assume you have cancelled your order. This means we may resell the items and in the case of specially ordered or custom items, you may forfeit the deposit or payment made. 

Delivery

Most orders will be shipped the same business day we receive payment before courier cutoff times.  For Fedex this is usually approx 1pm and Australia Post 3:30pm. All our orders have tracking for you to monitor your orders shipping progress.

Cut Lengths

LIROS Rope is available in 100m rolls unless otherwise stated. LIROS Rope cut lengths are available however not on all variations. To find out whether the colour and style you are after is available in a cut length contact us via our live chat, email or 02 99059400. Trade Discount is not applicable to cut lengths.

Special Orders and Non-Stock Lines

A 50% deposit is required when placing your custom / non-stock order. The balance is required before the goods are collected or shipped. 

If a quote is supplied unless the quote states otherwise it is valid for 14 days and for the full quantity only. 

If shipping is required by DeckHardware to your location a charge will apply.

Returns & Exchanges

Please contact us for an RGA (Return Goods Authorisation) before sending anything back.

Change‑of‑Mind Returns

• Items must be unused, in their original packaging, and returned within 30 days.
• Requests must be made within 21 days.
• Return shipping is the customer’s responsibility. Shipping charges are non‑refundable.

Non‑Returnable for Change of Mind

• Cut lengths of tape or rope
• Custom or specially ordered items
• Clearance items

(These are still covered by your rights under Australian Consumer Law if the product is faulty, unsafe, or not as described. Businesses cannot refuse remedies in these cases.)

Faulty or Warranty Issues

If any product — including clearance or custom items — has a fault, does not match its description, or doesn’t meet consumer guarantees, you are entitled to a repair, replacement, or refund under Australian Consumer Law.

Website Specials

Website Specials and end of product clearance available whilst stocks last via our website.

If you have any queries please contact DeckHardware so that we may assist you.