Special Orders and Non-Stock Lines

A 50% deposit is required when placing your custom / non-stock order. The balance is required before the goods are collected or shipped. 

If a quote is supplied unless the quote states otherwise it is valid for 14 days and for the full quantity only. 

If shipping is required by DeckHardware to your location a charge will apply.


Special Order and non-stock Returns and Cancellations 

Returns must be processed with an RGA (Returns Goods Authorisation) please contact our office by email for more details. All custom products requiring a deposit are non-returnable.

Some items including specially ordered or custom items are non-returnable unless a warranty is required. Customers may be required to pay for any costs we incur as a result of any change of mind order cancellations or returns including for example shipping costs or restocking fees charged by suppliers. 


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